30-Day Money-Back Guarantee
At SleepMage, we stand behind the quality of our products and want you to experience the benefits of a good night's sleep with confidence. That's why we offer a 30-day money-back guarantee on all our products.
If, for any reason, you're not completely satisfied with your purchase within 30 days of receiving it, simply let us know. We'll be happy to assist you with a return and refund.
To request a return:
- Contact our customer support team at contact@sleepmage.com
- Provide your order number and a brief explanation of why you're seeking a refund.
- Our team will guide you through the return process.
Return eligibility:
- The return request must be made within 30 days of the delivery date.
- The product must be in its original condition, packaging, and include all accessories and documentation.
- Personal hygiene items must be unopened and unused for hygiene reasons.
Refund process:
Once we receive your returned item and verify its condition, we'll initiate your refund. Your refund will be processed to your original method of payment within 14 business days.
Shipping costs:
Please note that while we offer a money-back guarantee, shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Sleep well,
SleepMage
